Why did the customer contact us?
Kurt reached out to Jamison Basement Waterproofing through an internet estimate request. He wanted to address some major ground water seepage issues. After speaking with the homeowner, we learned that he had over 5 inches of water in his basement during the recent flash flood.
Jamison Basement Waterproofing sent project manager Steve Custus out for a free assessment of the water seepage in the basement. While at the property, Steve examined the problem and recommended a healthy basement level 2. This provides a lifetime transferable warranty for the life of the home. The homeowners were given the peace of mind that they needed, trust was earned, and the goal of customer satisfaction was achieved.